Information Collected

We use information we collect from you to process your orders and to offer you the best possible customer service. We will never share any of your personal information with third parties unless for legal reason to help prevent fraud which includes the police and credit card companies.

When you place an order through our website, we will collect the following information so as to promptly and securely process your request:

Your name

Delivery address

Telephone number

Email address

The information we hold will be accurate and up to date. You can check the information that we hold about you by logging into your account.

 

Payment

All Credit and Debit card transactions are made via PayPal. Payment can be made 24/7 using their highly secure server with built in fraud protection. Please Note you do not need to be registered with Paypal in order to make a payment using your Credit or Debit card. We also accept Google Checkout as an alternative payment.

 

Newsletter

We always provide you with the opportunity to opt in or out of receiving our Newsletters. We allow users to unsubscribe at any time, you can do this by logging into your account. However, should you experience any problems, please email us and we will assist you further.

 

'Tell a friend'

This is a referral service, designed to make it easy for customers to recommend our products. This is an automated service which sends details of the product you have chosen and forwards the details to a friends email address you have provider us. We will not use your friend’s details for any other purpose.

 

Cookies

Our website uses “cookies” to help you personalise your online experience. Cookies are small pieces of text, stored on a user's computer by a web browser; and they contain the user's settings, shopping cart contents, or other data used by websites. Cookies cannot be used to run programs or deliver viruses to your computer and they do not contain any personally identifying information.

 

Links

This website may contain links to other sites, UrbanCove.com is not responsible for the privacy policies or the content of external websites. If you have a question about the privacy policy of those websites, please contact them directly.

 

Updating Policy

UrbanCove.com may update or change this Statement of Privacy to reflect company and customer feedback. We encourage you to occasionally review this statement so you are fully informed of how your information is being protected.

 

If you have any questions about our Privacy Policy or comments please do not hesitate to contact us.